Operations Manager

Location - Heathrow


Posted: June 12, 2019

To organise and manage all day to day operations at the Heathrow Hanger. Manage a flexible working pattern for all staff, ensuring the work flows, planning, Engineering and soft furnishing, between the client are staffed and supplied as required. Working closely with other Operations Managers, Contract Manager and Planner to ensure customer service levels are met and maintained to the highest standards adhering to all necessary quality and legal compliances’.

Key Responsibilities

Manage technical and engineering schedule in liaison with customer requirements

Effectively plan that at all times the working patterns are aligned to customer requirements and enable us to deliver the most cost effective staffing and shift structures

Define and maintain department KPI’s in conjunction with the UK Operations Director

Implement continuous improvement teams, ensuring they are given the resource required to make changes

Ensure customer service levels are met and maintained to the highest standard

Ensure all regulatory, quality and auditing requirements are met, in line with CAA approvals and company Quality standards

Provide monthly and periodic reports for board review and as requested by the UK Operations Director

Work closely with other operational teams within the group, using synergies of engineering and operations to ensure most cost effective and efficient operational solutions

Work alongside the Group HR Manager to deliver structure and stability for the workforce, implementing training and career development, ensure the effective implementation of performance management systems and recruitment as required

Support the apprenticeship scheme and training programme for licensed engineers

Ensure implementation of all HR policies and procedures, including absence and disciplinary management systems

Work with the Group HR Manager on Pay Benchmarking and annual pay reviews

Continuously review storage requirements, delivering suitable and cost effective solutions

Maintain technical knowledge through attending workshops, reviewing professional publications and networking

EASA form 4 holder and CRS approval Part 145

Enforce company Health & Safety policy

Key Qualifications

Recognised qualification in a technical discipline

Proven experience of EASA Part 21G and Part 145

Management of teams, both locally and remotely, including performance management

Commercial and financial awareness

Knowledge of Continuous improvement

Excellent written and verbal communication skills

Recognised business management qualification

Experience of commercial Aviation / Cabin Interiors

Aircraft cabin interiors maintenance